Customer service
NESTA is a people-focused organisation. We aim to provide the best possible service to all of our customers. We are committed to:
- Building and maintaining close relationships with our customers, so we can better understand their needs;
- Providing clear and relevant information, guidance, and feedback;
- Always conducting ourselves in a professional, courteous and helpful way;
- High standards of accountability and efficiency;
- Accessibility. We strive to meet all our customers' different communication needs;
- Ensuring no customer receives less favourable treatment than another on the grounds of religious or political affiliation, ethnicity or national origin, gender, sexual orientation, dependants, disability, marital status or age;
- Reporting our progress on customer care.